Return & Refund Policy for Women's Dresses - Keranki

At Keranki, we are committed to providing a seamless shopping experience. If you are not completely satisfied with your women’s dress, we offer the following return and refund policy:

1. Eligibility for Return:

• Returns are accepted within 15 days from the date of delivery.
• The item must be unused, unworn, unwashed, and in its original condition with all tags, labels, and packaging intact.
• Sale or clearance items are not eligible for return.

1. How to Initiate a Return:

• To initiate a return, please send an email to ismail.naksh@gmail.com with the subject line “Return Request – [Order Number]”.
• Include the reason for the return, along with photos of the product if necessary.
• We will guide you through the return process after receiving your request.

1. Return Shipping:

• Customers will be responsible for return shipping costs unless the item received is defective or not as described.
• We recommend using a trackable shipping service to return items. We are not responsible for lost returns.

1. Refund Process:

• Once we receive the returned item and inspect it, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method used during purchase.
• Shipping charges are non-refundable unless the return is due to a defect or error on our part.

1. Exchanges:

• If you would like to exchange the product for a different size or color, please follow the return process and place a new order for the desired item.

1. Defective or Incorrect Items:

• If you received a defective or incorrect item, please contact us at ismail.naksh@gmail.com within 7 days of receiving the product. We will provide a free return shipping label and a full refund or replacement.

Customer Support:

For any questions or assistance, please contact our customer support team at:

Email: ismail.naksh@gmail.com

Thank you for shopping with Keranki!